HELP CENTER & FAQ
Frequently Asked Questions
Have questions about our statement bag drops, shipping timelines across India, or care guides? Everything you need to know is below.
All orders are processed within 24 to 48 business hours. Standard express shipping across major metros (Delhi NCR, Mumbai, Bengaluru, etc.) takes 3–5 business days. Rest of India typically arrives within 5–7 business days.
Return requests can only be raised after 2 days from the shipping date. Items must be unworn, unused, and in their original packaging. We replace items if they are defective or damaged upon arrival when reported within 48 hours of delivery.
DIRECT ASSISTANCE
Still have questions?
Our concierge support is available daily. DM us on Instagram @norvaxstore or email us directly at norvastorex@gmail.com.